Another Fine ProAdvisor Mess...

July 13, 2023

12:20 AM

Editor's note: This article has been updated since its original publication, make certain to read the Update, Follow-up and Conclusion subsequently added to the original content.

I just sat down for supper when I received a ProAdvisor Alert email (shown below) saying, "Your QuickBooks Online Certification has expired. Thank you for being a QuickBooks ProAdvisor... but your Certification expired on June 30, 2023. As a result you are being removed from the Find-A-ProAdvisor directory and any ProAdvisor benefits."

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Comments (5)

Comment Feed

Not the first erroneous email

Since you didn't finish your certification until this week, you probably didn't realize that all the prior emails warning you to take your certification before expiration were also sent to everyone. I finished my recert a month or two ago, and yet I've received at least 3-4 emails since then warning me that my test still needed to be completed. So this was a series of incorrect emails, not just the most recent one.

Jeremy Craig more than 2 years ago

Known Issues

Why doesn't Intuit have a page where they provide updates on Known issues such as this, and other services that are down? Just yesterday, a client is trying to add me to their QBO as accountant user and I was not receiving the invite emails (not in junk). Per support this is a "Critical Known Issue" and they are trying to fix...why do I have to call to find this out? they said they would email when it was fixed but when I requested, they send me a ticket on this they never did.

Stephen more than 2 years ago

Email from Intuit

Thanks for that information. I appreciate that you provided your experience because I wasn't looking forward to trying to call in as I wasn't going to have time available until Monday. With their "mass email" I hope they didn't also remove those of us who did pass from the "Finda A ProAdvisor" director and any other benefits! It would be nice if they would send an apology email but that may be asking too much!

Susan Cartmill more than 2 years ago

Intuit did sent out an apology

Intuit sent a 2nd email to notify those who received the first email in error that it was an error on their part, and that their ProAdvisor Certification, Profile and Benefits were in tact.
Insightful Accountant 'amended' our original email to include an official statement from their spokesperson, along with a copy of the 2nd email.

insightfulaccountant.com more than 2 years ago

Erroneous ProAdvisor message

Thank you. I, of course, did receive that message, but had plan to call on Friday. This timely article saved me oodles of time. Very appreciated.

Christy Bertani more than 2 years ago