Recently a file was submitted to me because it was corrupted. It had some serious issues but we were able to resolve them. When we ran a final 'verification of the file' it passed with flying colors, "QuickBooks Detected No Problems With Your Data". Reviewing the QBWin.log confirmed that all the issues previously shown within the file were gone, it was back to normal.
After sending a backup of the file to the client, they reported that Verify not only failed, it actually crashed with a critical fault. We immediately ran another verify of the file at our office and it passed again.
Thinking this could be an issue with 'the backup' we sent the client, or even the file transfer service, we loaded a copy of the backup on a separate computer, then restored it, and started another verification. Sure enough the Verify Utility 'crashed' with a critical fault.
Common sense would indicate that the problem must have been with the 'back-up' so I returned to the original repaired file and this time produced a Portable Company File. When that was finished I loaded the portable file onto my 2nd computer, restored it and started another Verify. Guess what? You guessed right, the Verify failed again (at the exact same spot) with a critical fault.
How could this be? I then restored the backup to my original computer and ran verify, it passed with flying colors. I also restored the portable file to my original computer and ran verify again...it also ended with "QuickBooks Detected No Problems With Your Data".
QB Verify Detected No Data Problems
Now my own 'Differential Diagnosis' flow charts would tell me that the problem must not be with the file, it must be with the QuickBooks Application on the 2nd computer. What do I do, I load the backup on a 3rd computer, restore it, verity it, and it fails. Did the same with the portable file, and sure enough it failed on the 3rd computer.
So I decided it still might be the QuickBooks Application, I ran the Windows Repair, but it failed. I then downloaded QuickBooks from the Intuit website, performed a clean uninstall of QuickBooks, and then installed the latest version once again. When I tried the files from both the backup and portable file, they failed again.
To give it one more shot I actually made a 'Windows copy' of both my repaired QBW and QBW.tlg files and saved them to my 2nd computer. Even these files failed Verify with a critical fault crash.
So what could be different? The Release Update Version. My original computer was running the last update, not the most current. Both the 2nd and 3rd computers have the most current release update installed, and it was the same most current update that I re-downloaded and re-installed that yielded the same crashing result during Verify.
Not to simply jump to conclusions that might be false, I remove QuickBooks from my 3rd computer where Verify had also crashed, and then I copied the QuickBooks Install program from my original computer and installed it. When it installed it was the last release update, not the most recent release update.
Since the third computer still had two copies of the file, the one from the restored backup, and the one from the restored portable file, I decided to verify both files one at a time. In both cases Verify passed with "QuickBooks Detected No Problems With Your Data".
That pretty well tells me that there is some issue associated with the latest release update attempting to verify files from an earlier release update. But what do I know, right?
Well if you have been experiencing any issues with Company files after installing QuickBooks with the most recent release update, or after updating your previously installed QuickBooks to the most recent release, please let us hear from you by posting your comments below.
Remember we review all comments prior to actually posting any of them and we also don't post comments that are rude, insensitive, vicious, or discourteous, so keep it clean people.