Acumatica enhanced Amazon returns, exchanges, and refunds within the application as part of their 2024R2 update. Acumatica now imports returns and refunds from Amazon stores to support this functionality (as shown in the screenshot below).
Source: Acumatica media source content
On the Orders tab (Returns section) of the Amazon Stores form, the Seller-Fulfilled Return Type, Marketplace-Fulfilled Return Type, and Refund Reason Code boxes have been added (as shown in the next screen shot). While importing returns from the Amazon store, the system creates return orders of the types specified in these boxes, depending on the return fulfillment, and assigns the specified reason code to the return order lines.
To enable the import of seller-fulfilled returns and refunds, an administrative-level user must activate the Seller-Fulfilled Return entity on the Entities tab of the Amazon Stores form. On the Orders tab (Returns section), an administrator must also specify the order type in the Seller-Fulfilled Return Type box and the reason code in the Refund Reason Code box; these settings are used to import returns. On the Order Types form, the specified order type must have the RC - Return for Credit order template selected in the Summary area and the Disable Automatic Tax Calculation check box selected on the General tab.
Source: Acumatica media source content
During data preparation and processing for the Seller-Fulfilled Refund and Marketplace-Fulfilled Refund entities on the Prepare Data (BC501000) and Process Data (BC501500) forms, the system creates return orders of the type specified on the Orders tab of the Amazon Stores (BC201020) form that corresponds to the return fulfillment. The status of return orders created on the Sales Orders (SO301000) form is one of the following, depending on the state of the Hold Orders on the Entry check box for the order type on the General tab of the Order Types (SO201000) form: “On Hold” if the box is checked, and “Open’ if the box is unchecked.
The system adds returned items to the created return order on the Details tab of the Sales Order form, including posts to the Warehouse, Location, Unit-of-Measure, Reason Code, fields as well as related Notes.
These procedures streamline the process of returns, exchanges and refunds between your various Amazon Stores and your retail and inventory data maintained within Acumatica. Please note, certain returns and refund reporting limitations may apply depending on your configuration between Acumatica and your Amazon Stores.
Disclosures:
Acumatica, as used herein, refers to one or more registered trademarks of Acumatica, Inc., a privately held, multi-national corporation headquartered in Kirkland, WA (USA). Since 2019, Acumatica has been held by the private equity firm EQT of Stockholm, Stockholms Lan, Sweden.
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