In notifications that went out over the last few days to QuickBooks Desktop customers who are using currently supported versions (2016, 2017 and 2018) but those versions are not 'up to the most current release' those customers were advised "your connected services will not work as expected." According to the notification this has to do with QuickBooks newer releases being implemented to provide "greater security and abide by new security standards." The date for compliance requirements is August 20, 2018.
The notification also advises QuickBooks Desktop users that "you received t his email because 'we found' that you haven't updated to the latest patch.' A clear indication that QuickBooks identifies not only the current version but release of your QuickBooks Desktop products during license pings over the internet.
Some notifications may have specifically included the advise: "To prevent issues with your Merchants account(s), make certain you update QuickBooks to the latest release."
For QuickBooks Desktop users in the United States:
- If you are running QuickBooks 2016 then the most current release is R14 (Release 14).
- If you are running QuickBooks 2017 then the most current release is R10 (Release 10).
- If you are running QuickBooks 2018 then the most current release is R7 (Release 7).
It's kind of short notice it seems, one of my clients only got this notice via email at 5pm Wednesday (8/15/18).
If you have clients who are using connected services including 'Merchant Services' from Intuit, and they QuickBooks 2016, 2017 or 2018 desktop products are not on the most current 'release', then you probably need to advise them to update to the newest release or schedule a time to assist them on or before August 20th.
We here at Insightful Accountant regret the late 'notification' on this issue, but I just received a copy of this email from one of my own clients this morning (8/17).