Recently, QuickBooks hosted an Ecosystem Care Jam for Accountants, a week-long session where more than 300 QuickBooks employees from around the world came together to tackle accountant-specific improvement requests across the QuickBooks platform. The Ecosystem Care Jam for Accountants included employees across product management, engineering, design, customer experience, and developer.
The five-day experience was designed to drive customer empathy, foster a shared understanding of our accountant partners, and inspire creative solutions to meet accountant needs and fulfill their improvement requests. By fully immersing teams in the accountant experience, 80 accountant improvement requests were fulfilled, with nearly 60 launching during the Care Jam week.
Several improvements tackled visual design inconsistencies across the platform, while others improved workflows and efficiencies, including:
- Adding an “Apps fly-out” to the global header in QuickBooks Online Accountant Client view, providing accountants with a quick glance into a client’s apps and showing errors their apps may have;
- Saving the customization of column sizing in the QuickBooks Bank Transactions tab; and
- Clearly stating in the Primary Admin transfer communication that the invitation must be accepted for the transfer to be changed.
And for requests the team didn’t have time to tackle, Intuit's Global Engineering Days (GED) immediately followed the Care Jam for Accountants, giving teams the opportunity to continue the work they started. GED is a biannual event during which all Intuit technologists—including engineers, designers, product managers, program managers, data scientists, and data analysts—team up to solve customer problems, whether internal or external, across all of Intuit’s products and services.
GED allows teams to build all day, whether on a bug they’re eager to fix, a feature they want to get in front of customers, a tool that needs integration, or a workflow that needs testing.
Intuit will have more to share about improvements made across the QuickBooks platform as a result of the Care Jam and GED, so be certain to check their Firm of the Future Blog for updates.
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