Unrecoverable Error
Sooner or later you are going to experience a QuickBooks unrecoverable error in which QuickBooks will display a message like the one shown above and then shut down. This error can occur in numerous situations including:
- Attempting to open a company file
- Using the Open Previous Company feature
- Closing a company file
- Closing any open window in a company file
- Downloading a payroll update
- Sending payroll via Direct Deposit
- Running a Verify or Rebuild
- Creating a backup
- Creating a portable file
The Unrecoverable Error message may contain one of the following error codes (or perhaps others) in lieu of the XXXXX XXXXX (shown in the above illustration):
- 00000 14775
- 00000 15204
- 00227 55008
- 00551 46274
- 02457 79428
- 13730 84631
- 13824 75582
- 15563 13890
- 20103 33023
Reboot.bat maybe the fix you need
Despite the fact that this resolution method is frequently used by Intuit Technical Support as 'Step 1' for almost any 'application issue' you call them about, it is frequently overlooked by QuickBooks ProAdvisors, and Information Technology consultants supporting QuickBooks, in favor of other more complex methods (like trying to use the 'File Doctor', or QuickBooks Component Repair tools). But, as my friend, ‘the Data Detective’ is always telling me, “keep it simple, stupid…”; and so I am here telling you that using this simple batch file should probably be (just like Intuit Techs) your initial ‘repair attempt’, especially in error situations like those described above.
Because QuickBooks is composed of actually a series of components executables all bundled together within the QuickBooks application, it is possible that different components can become corrupted in different ways. One form of corruption involves the loss of the ‘registration’ of these components within the Windows Operating System Registry. The purpose of ‘reboot.bat’ is to re-register the various QuickBooks components (including the QuickBooks-related .DLL and .OCX file) with Microsoft Windows.
It’s important to understand that reboot.bat does not actually ‘repair’ any system components or executables, but it does let the Windows OS know that the components exist and will be ‘called’ by the application to run with the designated commands.
Intuit recommends this one solution as your first method to resolve these Unrecoverable Errors (and many other problems with the QuickBooks application). In many cases Reboot.bat maybe the fix you need. And even if it isn’t, it doesn’t hurt to try it. You see, this series of commands all batched together (thus the exponent ‘.bat’) is harmless to run, even if it isn’t needed.
How to Run “reboot.bat”
1. Close QuickBooks.
2. Open the folder containing the reboot.bat file, based on your Operating System:
- If you are using Windows 8, 7 or Vista:
- Right-click the QuickBooks icon on your desktop and select Properties.
- Click Open file location.
- If you are still using Window XP:
- Right-click the QuickBooks icon on your desktop and select Properties.
- Click Find Target.
3. Right-click on reboot.bat and choose Run as Administrator (You must run reboot.bat as Admin.)
(Note: Depending on whether your Windows Folder Options are set to show or hide extensions for known file types, the file may display as reboot.bat or reboot.)
4. A Command (DOS) window will open with rapidly scrolling file names. Do not manually close this window. When the reboot.bat file utility has completed, the window will close.
5. Check to see if this resolves your QuickBooks error.
6. If not, reboot your computer, and then check QuickBooks again.
Hopefully this will resolve your error, if not, then obviously you are going to need to search for alternative solutions using either the QuickBooks Technical Support Knowledge Base, or via the QuickBooks ProAdvisor Tech. App, or Intuit Technical Support. If you are a day-to-day user of QuickBooks, then you may want to contact a local QuickBooks ProAdvisor to assist you with resolution of your problem. In either case, "Best of luck!"