Editor's Note: Even though August is here, I am continuing my series on Remote Support Software with a few more features, then we will transition into another series.
ConnectWise Control (after this referred to CWC) is one of the best remote desktop software programs to access a desktop, laptop or other devices, assisting you with technical troubleshooting, remote management, and installation or configuration of software applications.
CWC offers remote customer support services, unattended access and machine management functionality.
The program has excellent screen sharing capabilities and security features regardless of which version you select. Its Support version is intended to be used by IT staff and technicians needing access and support to other computers and devices, while the Access version is geared toward remote network management.
CWC Support allows you to manage desktops, mobile devices, and more on-demand to provide fast support and service to your customers. It offers complete remote control capabilities anytime and anywhere, right from its device.
In addition, it can provide help desk services designed to get customers back to work faster.
Image source: ConnectWise Control
- Compatible with Windows, MacOS, Chrome-OS, Linux/Unix operating systems and nearly every major browser, it is simple for techs to provide remote support to almost any customer who needs it.
Image Source: ConnectWise Control
- Technicians can work from mobile apps — the Android app allows a tech to access and control Mac, Windows or Linus machines. The iOS app also connects to Windows, Mac or Linus machines
- Instant connectivity, no wasted time trying to configure this or that to assist a client; CWC lets your techs connect to any managed endpoint in seconds
Image Source: ConnectWise Control
- Robust security, including AES-256 encryption and two-factor authentication
- CWC is a white-label product, allowing you to showcase your brand in every customer interaction with a choice of appearance options
- To meet your requirements, you can customize and configure almost every option on the host page, host client and guest client
CWC Access delivers immediate, secure remote support to all endpoints, enabling you to provide more proactive support. Your techs can access attended or unattended endpoints instantly so they can help customers resolve issues and reduce downtime.
CWC offers secure, seamless and speedy service through reliable, direct connections to desktops, mobile devices and more when needed.
Image Source: ConnectWise Control
- Support unattended access agents for desktop, laptop, mobile devices or servers anywhere with internet connectivity
- Move files or folders with simple copy and paste (or drag & drop) functionality to or from remote devices
- Robust security, including AES-256 encryption and two-factor authentication.
- Role-based security architecture for the precise level of access to features and machines
- Keep your end users in the know with maintenance alerts or requests for consent (when applicable)
- During remote sessions, CWC provides powerful shared toolboxes for executables
Image source: ConnectWise Control
- CWC offers customized support experiences with hundreds of integrations via the ConnectWise Marketplace
- Key metric tracking of support services renders clear and concise reporting
Image source: ConnectWise Control
CWC gives you choices. That’s why it is an excellent option to consider. Whether you are focused on dealing primarily with attended connectivity with customers or unattended (as well as attended) connectivity with team members or businesses you support, you have the right options with either CWC Support or CWC Access.
For more details, head over to the ConnectWise Control website. Depending on your requirements, you can arrange a free 14-day (no credit card required) trial of either product.
Footnotes and Disclosures:
Portions of this feature, including graphical artwork contained therein, have been used or adapted from content source materials appearing on the ConnectWise Control website or within their other media materials. ConnectWise Control, ConnectWise Control Support and ConnectWise Control Access are registered trademarks of ConnectWise LLC. ConnectWise, LLC is a privately held company headquartered in Tampa, Florida (USA). Any vendor source materials appearing within this Insightful Accountant feature were adapted by and are furnished solely for educational purposes.
Any other trade names used within this article, including any other vendor (app/software) discussed herein, refer to products that may be registered, trademarked or otherwise held by their respective owners. They are referenced solely for informational and educational purposes.
This is an editorial feature, not sponsored content. No vendor within this article has paid Insightful Accountant or the author any form of remuneration to be included within this feature. The article is provided solely for informational and educational purposes.
The publication of this article, nor the inclusion of this product within any related series, does not represent an endorsement by either the author or Insightful Accountant.
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