👉 Catch the replay: https://youtu.be/Em9wH_nKvOY?si=RcmtzIfeL1oehrfi
Collections stall because A/R is reactive and scattered. Aging lives in a spreadsheet. Follow-ups are ad hoc. Customers can’t self-serve. Cash comes in late. Invoiced turns the process on and keeps it moving: smart chasing cadences, a full self-service portal, AutoPay and payment plans, and global payments through Flywire so DSO falls and cash flow stabilizes.
Jana Rzezniczek got straight to the point about what kills collections:
“Fragmentation. That’s really important to address. It is the enemy of automation and efficiency.”
Her session unpacked how Invoiced turns a reactive, spreadsheet-driven grind into a proactive system that moves money faster and gives finance teams their time back.
What changes when A/R is connected
- One place to engage customers. A full portal for paying all open invoices, applying credits, updating payment methods and contacts, and viewing history. Fewer email threads. Fewer “can you resend that” requests.
- Smart chasing that doesn’t blink. Build cadences for invoices and for whole customers. Trigger sends on issue dates, due dates, and installments. Mix email, SMS, and paper via partners. Escalate the audience as risk rises. Up to 100 steps if you need them.
- Tasks that land on the right desk. Cadences create user activities for calls, escalations, service holds, and internal reviews. Notes live in one place, so handoffs are clean and measurable.
- Payments that fit reality. True AutoPay, scheduled AutoPays, and payment plans keep larger balances moving. Cash applies automatically.
- Cross-border without the drama. With Flywire, global customers pay like locals. Expansion stops being a payment problem.
Why it matters
Aging management should not be a weekly fire drill. Invoiced pushes updates in real time, chases balances on its own, and only pulls humans in when a decision is needed. That is how DSO drops and cash flow stabilizes.
“A cadence is just a list of steps we’re telling the system to execute in order to collect a balance.”
How to start
- Map your current follow-ups into two or three cadences by terms and customer profile.
- Turn on the portal and AutoPay for the easy wins.
- Track activity completion time, escalations, and which 10 percent of customers eat 80 percent of your effort. Adjust cadences based on the data.
👉 Catch the replay: https://youtu.be/Em9wH_nKvOY?si=RcmtzIfeL1oehrfi