I am always talking about QuickBooks Desktop Errors. That is probably because there seems to be more you can do to fix them than with QuickBooks Online Errors. However, QBO can display a wide variety of Error messages. This guide will summarize at least the more frequent. Many of the 'lower numeric' errors deal with banking set-up, configuration and connection issues. In future additions to this series we will deal with other types of QBO errors as well.
Error 102 typically means your bank’s website is experiencing technical difficulties, undergoing maintenance or there is a server issue with the data transfer between the bank’s website or the reporting agency and QuickBooks Online. Here are some potential resolutions: (1) if you see no indications of a problem or maintenance on your bank or credit-card website, attempt to manually update your account within QBO. (2) Click the Update button in the upper right corner, it is probably best to attempt this update and then repeat it 2 additional times, during non-peak hours. You should also attempt to log-in to your bank’s website via the URL the bank has provided for online banking.
Error 103 occurs when your log in credentials entered in QuickBooks Online aren't being accepted by your financial institution's website. Error 310 means Intuit has stopped trying to process your log in request until you update your log in information in QuickBooks Online so the bank or credit card does not lock out your access to your bank's website. Ty fixing Error 103 by clicking the Fix It link that displays after the error message, then reenter your bank log in credentials. If you don't see the Fix It link or any indications of a problem or maintenance on your bank or credit card's website, you can try to manually update your account within QuickBooks Online. Click the Update button in the upper right corner.
Error 105 occurs when your bank’s website is down. Attempt to log-in to your bank's website outside of QuickBooks Online to verify the 'down state'. If the website is not down, try manually updating your account within QuickBooks Online. Click the Update button in the upper right corner. Check that you can log in to your bank's site through the URL the bank has provided us for online banking. If you're able to log in successfully, look for a message, notification or alert from your bank indicating that something isn't working as it should be. Also, make sure that you can see your account summary, account history, and account transactions without a problem. Wait at least 24-hours before trying again in order to allow the bank time to fix any problems with their servers.
Error 108 means there's a message on your bank's website that requires you to take action. Some examples of bank messages producing this report include “New terms of service”, a “Special offer”, or an announcement regarding maintenance or other site changes. To solve the 108 error, sign in to your bank's website and work through any messages that require your acknowledgement. Make sure all messages are gone then attempt a bank update.
Error 109 means your bank's website is requiring you to update your password with them. To resolve this issue, Sign in to your bank's website and update your password there, then update QuickBooks Online with your new password.
Error 155 typically means that your financial institution is not currently allowing connection with Intuit’s QBO. You might contact your bank to request that they allow the connection.
Error 185 generally means that your financial institution is requiring more information than Intuit’s QBO can store. This error is common with certain Multi-Factor Authentication (MFA) account types, which means that there's an additional security requirement beyond user ID and password. You may be able to resolve this error by running 3 to 5 manual updates; once you have completed your first update, run the manual at least two more times and up to four more times. The subsequent updates won't duplicate any transactions. If you're not prompted to answer additional security information, your automatic updates should begin to work normally. If you're asked to answer the security question on the second manual update, then the automatic updates won't work for this financial institution; you'll need to run manual updates for this bank and answer the security question each time.
Error 187 means that the wrong answer was entered for the Two Factor Authentication (2FA) question that was asked. Try these possible resolutions: (1) insure that you can log into your bank’s site through the on-line bank UR the bank has provided; (2) perform a manual update on your account within QuickBooks Online, after you've connected successfully via a manual update, your automatic updates should work from that point forward.
Error 192 means your bank requires a layer of security that is not allowing QuickBooks Online access, because they contain an ever-changing code that's required to access the account and only you can access the code. Error 192 is known to be caused by a security feature called “SafePass” which Bank of America uses, if you are attempting to connect to Bank of America and are getting this error you must first remove the SafePass security feature from you Bank of America account, consult technical support for Bank of America to learn out to furn-off SafePass.
Error 310 typically means that the user’s name and password are not being accepted by their bank. To fix error 310, Verify that the user name and password you are using are accepted at the bank's web site directly. Check that you can log in to your bank's site through the URL the bank has provided us for online banking. If your log in information is accepted, then you need to manually update your account.
Error 323 occurs due to one of the following reasons:(1) you have two accounts with the same account name and account number (or at least the last 4 digits). In this case, attempt to re-name one of the accounts at the bank’s website to uniquely identify the account and then try adding the accounts again in QuickBooks Online. (2) You have added the same account to QuickBooks Online twice, you must disconnect one of the accounts from QuickBooks Online. If neither of these is the cause, you must contact QuickBooks Online support for resolution.
Error 325 indicates that your account is still in the process of downloading transactions from your financial institution. Usually this occurs when you manually refresh the account while the download is ongoing. The solution is to wait until the download finishes.
Hopefully this summary of QuickBooks Online Errors will assist you in rapid identification and resolution of any problems you (or your clients) might encounter.