For years, when I was actively supporting clients (more than 700 at one time in my ProAdvisor career with many of them half-way across the USA and a few foreign countries), I used LogMeIn Rescue as my remote support solution.
So it only makes sense I would include at least one product offering from LogMeIn within my series this month (the series will continue into August). LogMeIn is now GoTo. They are actively in the process of transitioning LogMeIn products to GoTo products.
Still the same, I felt it was necessary to provide you with at least one product from this now expanded family of products. I chose to give you a solution that can work for both everyday access as well as IT support. This product may be geared a little more, especially from a cost standpoint, appropriately to the majority of our Insightful Accountant readers.
When it comes to solving your in-house IT issues, even if your business is spread across the country, there is only one GoTo Resolve (hereafter called Resolve). It lets small- to medium-sized businesses provide fast in-house IT support in real time so employees can remain productive. IT support staff will have the tools they need to diagnose and fix issues when they use Resolve.
Image Source: GoTo Resolve media materials
Like many of these more sophisticated remote access software offerings, the cost can be somewhat pricey depending on the options and add-ons you choose to include with your subscription. Be certain to carefully study its pricing plans before making any subscription decision.
Resolve allows support agents to choose from either a traditional desktop console or a modern web browser display. Regardless, intuitive visual cues are used to guide employees through the connection flow. Resolve is not only easy to set up, but also easy to use for everyone in your business.
Image source: GoTo Resolve media materials
Resolve comes with business-focused features and functions for remote desktop software, which means safe and secure access and control. Troubleshooting, problem resolution and documentation are easier than ever with ticketing, ad-hoc remote support and unattended remote access in the same platform.
While work likely will happen on the office desktop for years to come, it also is happening more and more on remote desktops, mobile devices, tables and from anywhere there is internet connectivity.
That’s why Resolve provides support for every platform and device for any location your team members may be working.
You can use Chromebooks, Linus and tablets, as well as PCs and Macs to support your team, even while they are using PCs, Macs, IOS and Android mobiles, Chromebooks and tablets.
Image source: GoTo Resolve media materials
In addition, Resolve gives you the ability to customize how you work in supporting your team with processes that work for your business. From chat-based help desk for small businesses to a customizable interface for larger organizations, you can define what works best for your team.
Image source: GoTo Resolve media materials
For example, you can use business messaging platforms like Microsoft Teams or Slack to submit, manage, comment and provide real-time help desk updates and support services.
Or, you can use traditional email with the Resolve web-based help desk console if that’s an easier way to go for your support staff.
Image source: GoTo Resolve media materials
With the increase in remote work, cyber-attacks and data breaches are on the rise. Stay safe with an industry-leading security model. Resolve introduces zero trust architecture to remote access security including:
- Permission-based support
- End-to-end 256-bit Advanced Encryption Standard (AES)
- Transport Layer Security (TLS)
- Zero-trust identity-based access control
- Multi-factor authentication (MFA)
- Single sign-on (SSO)
Image source: GoTo Resolve media materials
Agents sign all actions taken with a signature only they know. Advanced access control means no one can modify or create a task on the agent's behalf. Endpoints never trust blindly because they verify the signature before granting access, locking out hackers.
Image source: GoTo Resolve
And features like unattended access and multi-session handling let support personnel get more work done, especially at times when team members are not at the normal job duties.
Image source: GoTo Resolve media materials
Resolve provides lots of documentation of what's going on, and what's gone on. Resolve gathers valuable information about the overall volume and status of activity being undertaken.
Soon, managers will be able to look at this information on an IT support agent basis, as well as an end-user basis. Session detail records also are available based on information recorded by the support agents.
Image source: GoTo Resolve media materials
So, if the time has come to resolve the problems with your remote support software, and provide better IT or software support to your team or customers, check out the GoTo Resolve website. While you're there, consider running a Start for Free (opt out option) trial subscription.
Footnotes and Disclosures:
Portions of this feature, including graphical artwork contained therein, have been used or adapted from content appearing on the GoTo Resolve website or within their media materials. GoTo Resolve and other GoTo products mentioned, including those acquired from LogMeIn, should be considered as registered trademarks of GoTo Group Inc. (as successor in interest to LogMeIn). GoTo Group, Inc. is headquartered in Boston, Massachusetts (USA). All such source materials appearing within this feature by Insightful Accountant were adapted or furnished solely for educational purposes.
Any other trade names used within this article, including any other vendor (app/software) discussed herein, refer to products that may be registered, trademarked or otherwise held by their respective owners. They are referenced solely for informational and educational purposes.
This is an editorial feature, not sponsored content. No vendor within this article has paid Insightful Accountant or the author any form of remuneration to be included within this feature. The article is provided solely for informational and educational purposes.
The publication of this article, nor the inclusion of this product within any related series, does not represent an endorsement by either the author or Insightful Accountant.
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