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SalesPad and Quest Software are teaming to develop a Cloud-based customer service platform. Quest manages roadside assistance and claim management services for insurance companies.
Quest Software CIO/CFO Bob Milanowski says it selected SalesPad because it was impressed with the talent, depth and responsiveness of the development team.
“SalesPad offers powerful tools that will allow us to take our customer service to the next level while streamlining our workflow," Milanowski says. "Since our national roadside assistance call centers are working 24/7/365, we need a robust platform that integrates Quest’s driver telematics and mobile solution with SalesPad’s cloud-based platform expertise.”
SalesPad, Grand Rapids, Mich., is helping Quest develop a custom Cloud platform for their customer service team. Quest has three call centers and the newly developed platform will enable Quest to provide a World Class customer experience.
“SalesPad recognizes every company has unique needs when it comes to customer service, which is why we are helping Quest develop a custom solution that is built upon the framework we’ve used to successfully service the operational ERP space,” said Matt Williams, president of SalesPad.
Williams says this helps Quest by increasing its speed to market with the new solution by leveraging it framework, development methodologies and all the experience it has gained through other custom development work.
"There is no faster, more efficient way to reduce risk and gain speed to market than to use an existing, tested and trusted platform like the one we’ve built,” Williams says.
The St. Johns, Mich.-based company offers roadside assistance programs and insurance claims solutions for auto insurance providers and point-of-sale software for auto glass shops.
For more information about SalesPad, visit salespad.net. For more information about Quest, visit questsoftware.com.