Currently, Intuit provides customer support and add-on services for QuickBooks Pro, Premier, and Enterprise Solutions 2017, however if you are still using a QuickBooks 2017 you may be impacted by the May 31st "QuickBooks Sunset." Each year, Intuit “sunsets” an older version of QuickBooks Desktop. This means that certain features of the software will no longer function or be supported by QuickBooks.
The QuickBooks Sunset on May 31 2020 will affect these 2017 versions of Intuit Desktop Software:
- QuickBooks Desktop Pro
- QuickBooks Desktop Premier (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
- QuickBooks Desktop for Mac
- QuickBooks Enterprise Solutions (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
- QuickBooks Desktop Accountant
- QuickBooks Desktop Point of Sale
If you're using one of the 2017 versions of QuickBooks your basic software features will continue to work, but you will lose the following functionalities and services on May 31:
- Intuit QuickBooks Support* - Intuit will no longer provide support for 2017 products either in the form of updates, or requests for technical support
- QuickBooks desktop payroll services (Assisted, Basic, Standard, Enhanced, Workers Comp Payment Service, and View My Paycheck)
- Online backup via Intuit backup services
- Online banking via 'Bank-feeds'
- Critical security updates (no scheduled release or push updates)
- Credit Card Processing (including automatic credit card billing and terminal download) via Intuit Payment Services
- Check processing via Intuit Payment Services
- Accountant’s Copy File Transfer (ACFT) service
- Multi-currency/Exchange Rate Updates
- Bill Pay via Intuit Payment offerings
- Intuit Payment Network related services of any type
To preserve these functionalities and add-on services, you must upgrade to the newest version of the applicable software. If you do not use any of the QuickBooks add-on services (see list of add-on services below) or require live technical support, you can continue to use your 2017 version.
Remember, May 31, 2020 is the date upon which Intuit will 'Sunset' QuickBooks 2017 Desktop products, don't let it sneak up on you if you require add-on services (like Payroll) that will stop working on that date.
* - Exception for QuickBooks Enterprise Solutions with a 'Support Plan' - You will continue to have access to Enterprise support until the expiration of your current support plan. To ensure functionality and uninterrupted service, install the latest version of Enterprise Solutions by May 31.